oogg Privacy Policy
oogg places the highest importance on the privacy of your personal information. Read this policy to learn in detail how your information is collected, used, and kept secure.
1 Introduction and Purpose
oogg ("we", "our", or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy applies to the website oogg.cam and tells you what types of information we collect when you use our services, why we collect it, and how that information is managed.
By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you have any questions about this policy, please contact us at [email protected].
SSL Protection
All your information is secured through SSL encryption technology, so that no third party can gain access.
No Data Sales
oogg never sells or exchanges your personal information with third parties.
Your Rights
You can request to view, correct, or delete your information at any time.
2 What Information We Collect
oogg collects user information from various sources. Details are described below:
2.1 Registration and Account Information
When you create an account on oogg, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification — must be 21 or above)
- Home address
- National ID or passport number (for KYC verification)
- Password provided at registration (stored in encrypted form)
2.2 Financial and Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, Upay, or bank account details (account number)
- Transaction history — deposits, withdrawals, and betting activity
- Wallet balance and bonus usage records
2.3 Technical and Device Information
When you browse our website, the following is collected automatically:
- IP address and geolocation data
- Browser type, version, and operating system
- Device type (mobile, tablet, desktop)
- Session duration, click patterns, and navigation behaviour
- Cookie and local storage data
2.4 Communication and Support Information
When you contact us:
- Records of live chat conversations
- Messages and complaints sent by email
- Account-related requests and communication history
3 Purpose of Information Use
oogg uses your information only for the following legitimate purposes:
Account Management
Your information is used to create, verify, and manage your account. It is necessary to complete the KYC process and confirm your identity.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain transaction records.
Security and Fraud Prevention
Technical information is analysed to ensure account security, detect suspicious activity, and prevent unauthorised access.
Customer Service Improvement
Communication information is used to provide you with 24/7 live chat support in Bengali and to resolve your issues promptly.
Service Development and Analytics
Anonymous statistics are analysed to improve user experience, plan new features, and evaluate platform performance.
Legitimate Communications
Email is used solely to inform registered users about important updates, policy changes, bonus offers, and promotions.
4 Cookies and Tracking Technologies
The oogg website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your user experience.
4.1 Necessary Cookies
These cookies ensure the basic functioning of the platform — maintaining login sessions, verifying security, and optimising page load. Disabling these cookies may cause the site to not work properly.
4.2 Functionality Cookies
These cookies are used to remember your preferences (language, layout, etc.). They make your next visit easier.
4.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most. We use this information to improve the quality of our service. You can control these cookies from your browser's cookie settings.
5 Information Sharing and Disclosure
oogg never sells your personal information. However, information may be shared in a limited way in specific circumstances:
5.1 Payment Service Providers
Only the necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, or Upay to complete transactions. They follow their own privacy policies.
5.2 Technology and Service Partners
Limited information may be shared on a contractual basis with trusted third parties for server hosting, cybersecurity, and site analytics services. These parties process information only under oogg's instructions.
5.3 Legal Obligations
Information may be provided in compliance with valid orders from authorities or judicial directives under the laws of Bangladesh. Applicable laws and regulations are strictly followed in such cases.
5.4 Business Transfers
In the event of any merger, acquisition, or asset sale involving oogg, user information may be transferred. You will be notified in advance by email in such cases.
6 Data Retention and Deletion
6.1 Retention Period
We retain your information for as long as your account is active. Even after account closure, financial transaction records are retained for a specific period in accordance with legal and regulatory requirements. Once that period has passed, data is securely deleted or anonymised.
6.2 Data Deletion Requests
You may request deletion of your information at any time. However, information that must be retained due to legal obligations may not be immediately deletable. To make a request, contact [email protected].
7 Your Rights and Controls
oogg believes you should have full control over your own information. You have the following rights:
Right to Access
You can find out what information we hold about you. After receiving your request, we will provide a complete list.
Right to Correction
You have the right to request correction if there are errors in your information. This can be done from account settings or by contacting support.
Right to Deletion
In certain circumstances you may request deletion of your personal information. All data except that subject to legal obligations will be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Data Portability
You may request that your stored information be provided in a common format, so it can be transferred to another service if needed.
Restriction of Processing
In certain circumstances you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the data.
8 Data Security Measures
oogg follows industry-standard best security practices to keep your information safe:
- SSL/TLS Encryption: All communication between your browser and our servers is secured through SSL encryption.
- Data Encryption: Sensitive information (such as passwords) is stored using strong hashing algorithms.
- Access Controls: Only authorised staff have access to specific data, and all access is logged.
- Regular Security Audits: Vulnerability assessments and penetration tests are conducted regularly by cybersecurity specialists.
- Two-Factor Authentication: A two-factor authentication system is available to protect your account.
- Secure Servers: Server infrastructure is protected by modern firewalls and intrusion detection systems.
- Data Breach Response: If a data breach occurs, affected users will be notified in a timely manner.
9 Protection of Minors
oogg strictly prohibits anyone under the age of 21 from using its services. We do not knowingly collect or process any information from minors. If it comes to our attention that information from a minor has been collected, it will be immediately deleted and the associated account will be closed.
If a parent or guardian believes their child is using oogg, please contact [email protected] immediately.
10 Policy Changes
oogg may update this privacy policy from time to time. For significant changes, we will send a notice to your registered email or display a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.
The latest version of this policy will always be available at oogg.cam/privacy-policy. The "Last Updated" date shown at the top of the policy indicates the applicable version.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following: